This privacy statement is made on behalf of Referral Matters Pty Ltd (ACN 133 967 129) operator of this Referral Matters website. All references to "Referral Matters", "we", "us" or "our" in this state are references to Referral Matters Pty Ltd.
The Website is owned and operated by Referral Matters Pty Ltd which is located in Australia. Personal information gathered in connection with your use and/or purchase of the services on this website will be collected, stored and processed in Australia. In using the website you grant permission for the transfer, storage and use.
Our information handling policy
We are committed to ensuring the privacy of your information. We recognise that you, as a user of Referral Matters or a visitor, are concerned about your privacy, confidentiality and security of information that we may hold about you.
We are bound by the National Privacy Principles contained in the Privacy Act 1988 (Cth). The Privacy Act and general law, place strict requirements on us to treat any information that we hold about you as confidential. This privacy statement details how we handle and protect that information.
Collection
The information we collect
The information we collect from you may include the following:
You, as the user of Referral Matters are responsible for providing accurate and up-to-date information (see Terms and Conditions).
How we collect information
In most instances information about you will be collected from our online Referral Matters registration form from you, or from a third party if you have consented to the third party providing personal information to us on your behalf. If you have been referred to us by a third party, we will seek your consent and authority to pass personal information between the third party and ourselves for the purpose of providing you with a comprehensive service and will advise you of the provisions of this Privacy Statement.
Referral Matters users
For security reasons, when you log into the Referral Matters website we may collect information about you from your Referral Matters login details. This information will only be used to identify who you are and who is using the Referral Matters website.
Referral Matters visitors
When you visit our website our web server may collect the following types of information for statistical purposes:
No attempt is made to identify individual users from this information.
The Referral Matters website may contain links to web sites of third parties. If you access those third party web sites they may collect information about you. We do not collect information about you from or for third parties except as referred to above. You will need to contact them to ascertain their privacy standards.
To gain full access to the users-only areas, a username, e-mail address and appropriate registration information is required. The website may be advertiser supported, you may not "turn off" the advertising that appears on Referral Matters web pages.
IP Addresses
We do use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address may also be used to gather broad demographic information such as geographic distribution of our members and may be used to "geolocate" our members to allow us to provide services appropriate to your area of residence.
Cookies
A cookie is a small text file placed on your computer hard drive by a web page server. Cookies may be accessed later by our web server. Cookies store information about your use of our web site. Cookies also allow us to provide you with more personalised service when using our web site.
Referral Matters may use cookies to:
Most web browsers are set to accept cookies but you may configure your browser not to accept cookies. If you set your browser to reject cookies you may not be able to make full use of the Referral Matters web site.
Uses and disclosure of information
We will only use or disclose the information collected about you for the purpose for which it was collected, for related purposes which you would reasonably expect us to use or disclose the information for, or where you have consented to us using or disclosing the information.
We may use your personal information to:
E-mail address
We may use your e-mail address, for example, to provide you with information about a particular service or respond to a communication you may have sent to us.
If you register with our Referral Matters services we may communicate with you through e-mail, we may also use your e-mail address to advise you of upgrades and changes to the service.
We may send you electronic mail or other mail to you, for the purpose of informing you of changes or additions to Referral Matters
Security and retention policy
We are committed to ensuring the security of information that we hold about you. We take all reasonable steps to ensure that the information we hold about you is stored securely, whether in a physical or electronic form.
If you use the Internet to communicate with us, you should be aware that there are inherent risks in transmitting information over the Internet. Referral Matters does not have control over information while in transit over the Internet and we cannot guarantee its security.
Any personal information that we no longer require is destroyed.
Third Party Websites
If you click away from our website to visit the site of any third party advertiser or sponsor, you may be asked for your credit card or other personal information in order to purchase or use products and services offered. These companies have their own privacy and data collection practices. We have no responsibility or liability for these independent policies. You should therefore review their privacy policies carefully if you have concerns about how your information may be used.
Access and correction
You as the user of Referral Matters are responsible for ensure your details and information you supply is accurate and up-to-date at all times (See Terms and Conditions).
If there is an error with our information or our information is incomplete, you can advise us by contacting us as follows and we will, if needed, correct or add information on your behalf:
Referral Matters Pty Ltd Phone: 08 6507 5867
4/7 Kintail Road
Applecross WA 6153 Email: info@referralmatters.com.au
Contacting Us
If you have any questions about this Privacy Statement, the practices of or your dealings with this Website, you can contact: info@referralmatters.com.au.